New IT e-filing portal: Users face glitches, FM asks Infosys, Nandan Nilekani not to let down taxpayers

The new income tax e-filing portal was launched on Monday but many Twitter users complained of glitches on the new portal for e-filing of Income Tax Returns (ITRs), with some saying the website was not working.

Finance minister Nirmala Sitharaman urged Infosys Ltd. and its co-founder Nandan Nilekani to ensure the new income tax e-filing portal does not let down taxpayers.

“The much-awaited e-filing portal 2.0 was launched last night at 20:45hrs. I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided. Ease in compliance for the taxpayer should be our priority,” Sitharaman tweeted.

The finance minister’s appeal on Twitter came after many users started reporting outage issues when they tried to open the new income tax e-filing portal. Some users said they are still struggling to access the new e-filing portal.

Earlier, taking to Twitter FM Sitharaman said that e-Filing portal 2.0 makes the compliance experience more taxpayer-friendly.

“The much-awaited e-Filing portal 2.0 went live at 20:45 hrs yesterday. An important milestone to make the compliance experience more taxpayer-friendly. In the service of the nation,” FM said in a tweet.

The Income Tax department seeks to offer an enhanced and intuitive user experience to taxpayers and is in the process of launching a mobile application soon. The new e-filing portal was developed on mission mode as part of the administration’s e-governance plan.

The portal promises several tax-payer-friendly features including immediate processing of tax returns for the quick issue of refunds and interactive software for easier preparation of returns.

New features

The new portal is integrated with the immediate processing of Income Tax Returns (ITRs) to issue quick refunds to taxpayers, and all interactions and uploads or pending actions will be displayed on a single dashboard for follow-up action by the taxpayer.

It will also have free ITR preparation software with interactive questions to help taxpayers file ITRs 1, 4 (online and offline) and ITR 2 (offline) to begin with, and the facility for preparation of ITRs 3, 5, 6 and 7 will be made available shortly, the department said in a statement.

Taxpayers will be able to proactively update their profile to provide certain details of their income, including salary, house property and business/profession, which will be used in pre-filling their ITR on the new web portal. “Detailed enablement of pre-filling with salary income, interest, dividend and capital gains will be available after TDS (tax deducted at source) and SFT (statement of financial transaction) statements are uploaded (due date June 30, 2021),” it added.

A new call centre for taxpayer assistance is also planned, and the portal will have detailed FAQs, user manuals, videos and chatbot/live agent. Functionalities to fill in income tax forms, add tax professionals, submit responses to notices in faceless scrutiny or appeals would be available, the CBDT said.


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