SRINAGAR: Days after the Administrative Council (AC)—equivalent to cabinet in popular government-gave its approval, the Jammu and Kashmir administration on Wednesday has established the Department of Public Grievances as a separate Administrative Department.
“In pursuance of Entry 15 of the Second Schedule of Transaction of Business of the Government of Union territory of Jammu and Kashmir Rules, notified vide Government Order No. 811-JK(GAD) of 2020, dated 01.09.2020, sanction is hereby accorded to the creation of Department of Public Grievances,” an official order issued today said.
The department has been entrusted with the responsibilities of redressing Public Grievances, even as it would look after Live Public Grievance Hearing during Lieutenant Governor’s Mulaqaat, besides the complaints received on Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS); Monitoring and disposal of grievances by Administrative Departments and subordinate offices.
The department will also be responsible for Grievance Redressal Quality Monitoring and Monitoring of redressal of grievances received on social media, the official order said in this regard.
The administration has further ordered that Lieutenant Governor’s Grievance Cell would be subsumed in the Department of Public Grievances, while the staff provided in the Lieutenant Governor’s Grievance Cell by the General Administration Department would work in the Department of Public Grievances till posting of permanent staff.
“Requirement of staff, if any, on account of creation of the Department of Public Grievances, shall be met through internal adjustment and there shall be no fresh creation of posts in this regard,” the order said.
It may be mentioned that last week, the Administrative Council had given its approval for establishment of the Department of Public Grievances as a separate Administrative Department.
Earlier, the subject of “Redressal of Public Grievances” was assigned to the Administrative Reforms, Inspections, Trainings and Grievances Department.
This administrative reform measure is in line with the commitment of the Government that envisages promotion of citizen-centric governance with emphasis on grievance redressal innovations through e-Governance. This will ensure better administration and quality public grievance with better outcomes for the aggrieved thereby guaranteeing efficient disposal of official business.